Client experience
Existing or past client?
We want to hear about your experience!
Your feedback is important to us. It helps shape our care delivery, program design, and policies — making quality care a shared goal that reflects what truly matters to our clients and their families.
The privacy of our clients is paramount. Responses are kept anonymous and results are rolled up quarterly in a report that will guide service level changes and procedures.
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Satisfaction:
At NovaRise we are proud to share that our clients are satisfied with our services and would recommend our services. These statistics reflect our commitment to providing compassionate, high-quality care tailored to meet the unique needs of each individual we serve.
Overall satisfaction
95%
Willingness to recommend
95%
Testimonials
We pride ourselves on providing quality care with compassion and dignity to every client we serve. Every day we hear inspirational stories from clients and their families about how the care they receive from NovaRise has enabled them to maintain independence in their home and community.
NovaRise has genuinely changed my mother's quality of life. The caregivers wake up every morning ready to make a difference — and they do, every single day. On behalf of our family, thank you.
— MARGARET F., Cambridge
I've never felt this supported before. Any time I'm struggling I call the office and someone gets back to me immediately. I feel heard, and these nurses celebrate every milestone with me.
— DAVID K., Waterloo Region
Share your experience
Your responses are kept completely anonymous and help us continuously improve the care we provide across Cambridge and Waterloo Region.
Questions and concerns
If you have questions or concerns about your care or that of a loved one, your local NovaRise Community Centre team is best suited to help. Find the contact number on our Contact us page.